Guides · Troubleshooting · Live Support

Cloud Mac setup guides & FAQs

Can't connect via VNC or SSH? Not sure how billing renewals work, or how long provisioning takes? Find step-by-step guides for remote Mac access, Mac mini M4 specs, billing rules, and troubleshooting here. Still stuck? Submit a ticket — an engineer replies within 1 hour.

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1 hour ticket response 7×24 live engineers 99.9% uptime SLA

Submit a ticket

Log in to your console, describe the issue, and include your order number for priority handling.

Email support

[email protected] — include your registered email and order number.

View pricing & billing

Four rental tiers, add-on pricing, and payment methods explained.

Remote access

VNC & SSH connection guide

Three ways to reach your rented remote Mac: browser VNC, SSH command line, and third-party clients — plus common connection troubleshooting.

Log in to your console, open the instance details page, and click Browser VNC to launch the web remote desktop — no client install required. On first connect, enter your VNC password from the Access Info section. You can change it anytime in the console.
Copy the full connection command from Access Info on the instance details page. Format: ssh admin@<public IP> -p <port> Paste into macOS / Linux Terminal or Windows PowerShell, enter your password, and you're in. SSH is ideal for scripting, headless CI/CD builds, and batch operations.
Yes. You have full macOS admin rights — install and configure RealVNC Viewer, Remotix, Jump Desktop, or enable macOS Screen Sharing. Third-party clients often deliver a smoother desktop experience than browser VNC.
Troubleshoot in order: ① Confirm your local network can reach the internet; ② Refresh the console and click Browser VNC to start a new session; ③ Run Restart on the instance details page, wait 2–3 minutes, then retry. Still stuck? Submit a ticket with your browser version, OS, and order number.

Provisioning

From order to first login

Three steps to rent — fully automated delivery, no manual review.

Step 01

Choose node & term, then pay

Go to the order page, pick one of five nodes, set a daily / weekly / monthly / quarterly term, optionally add SSD expansion or TB5 clustering, and pay via USDT-TRC20 or Stripe card.

Step 02

Wait for auto-provisioning

After payment confirms, the platform assigns hardware and initializes macOS — usually within 1–5 minutes. When status shows Running, email delivers your public IP and access credentials.

Step 03

Log in to your console and start working

Open your console, find the instance, and connect via VNC or SSH for Xcode builds, CI jobs, and more. See Remote access above.

Fully automated delivery — typically 1 to 5 minutes after payment confirms. When status shows Running, email sends your public IP, SSH command, and VNC password. Still not provisioned after 10 minutes? Submit a ticket immediately.
Use the Power On, Shut Down, and Restart buttons at the top of the instance details page — usually completes within 30 seconds. If status doesn't update 2 minutes after shutdown, refresh and retry, or contact support.
The Device Info section on the instance details page shows full specs: Apple M4 (10-core CPU), 16 GB unified memory, 256 GB NVMe SSD (including purchased expansion), 1 Gbps dedicated bandwidth, public IPv4, and data center node.

Hardware & nodes

Mac mini M4 specs & node selection

Standard hardware and five data center locations explained.

Processor

Apple M4 · 10-core CPU

Memory

16 GB unified memory

System disk

256 GB NVMe SSD

Network

1 Gbps dedicated · Independent IPv4

AI compute

38 TOPS Neural Engine

Node

Singapore · Tokyo · Seoul · Hong Kong · US East

Dedicated physical machine — no virtualization, no overselling. Each user gets a real Mac mini M4 in the data center with full CPU cores, 16 GB unified memory, and storage — zero hypervisor overhead.
No. Each device gets its own public IPv4 and dedicated 1 Gbps up/down bandwidth. Need a multi-machine cluster? Add Thunderbolt 5 clustering to link multiple Mac minis at 80 Gbps within the same node.
Hardware and rental pricing are identical across all five nodes — only geography differs:
  • Singapore — Southeast Asia workloads, stable cross-border connectivity
  • Japan (Tokyo) — Low latency in East Asia, ideal for Japan market and iOS review environments
  • Korea (Seoul) — Serving Korea and nearby developers
  • Hong Kong — Great access for South China users
  • US East — North America coverage, suited for global products and TestFlight releases
Pick the node closest to your target users for the lowest latency.
Optional add-on: physically link multiple Mac minis within the same node at 80 Gbps via Thunderbolt 5 — ideal for iOS build farms, render clusters, and distributed AI inference. Enable on the order page or add to a running instance in your console. See pricing add-ons.
Yes. You have full macOS admin rights — run sudo, install Homebrew, Xcode, App Store apps, and any third-party macOS software. Need a specific OS version or kernel extension? Contact support for help.

Billing

Rental pricing, renewal & payment

Four flexible billing tiers — same price at all five nodes, billed in USD.

Four tiers, same price at all five nodes:
Billing cycle Base price Daily equivalent
Daily$19.8$19.80 / day
Weekly$53.5$7.64 / day
Monthly Popular$99.1$3.30 / day
Quarterly$269.6$2.99 / day
View full pricing (SSD & TB5 add-ons included)
After logging in to your console, the sidebar lists all orders and their status. Click an order to see expiration date and days remaining. View payment and renewal history on the billing records page.
Weekly / monthly / quarterly plans auto-renew by default, with reminder emails before expiration. Turn off auto-renew anytime on the instance details page in your console — service stops at the end of the current billing cycle. Daily rentals are one-time payments with no auto-renewal.
Two options, both billed in USD:
  • USDT-TRC20 — After checkout, you'll be redirected to an on-chain payment address. Payment completes once the transfer confirms.
  • Stripe card — Visa, Mastercard, and American Express accepted. Stripe handles encryption; ZovCloud never stores full card numbers.
Yes. Add SSD expansion (+1 TB / +2 TB) or Thunderbolt 5 clustering anytime on the instance details page — takes effect immediately. To change billing cycle, we recommend placing a new order after the current period ends.

Account

Registration, login & passwords

Create an account, reset your password, and manage multiple instances.

Click Sign in / Register at the top of any page and enter your email — the system detects new vs. returning users automatically. New users complete registration with an email verification code and password in about 1 minute, then can rent immediately.
In the sign-in dialog, enter your email and proceed, then click Forgot password? A one-time verification code is sent to your email. Enter the code and set a new password — no support ticket needed.
Click your avatar in the top-right corner, choose Change Password from the dropdown, enter your current and new password, and save. Or go directly to the change password page.
Yes. One account can order and manage multiple Mac minis. Your console shows all instances — status, expiration, and access credentials — and lets you power-manage each device or submit a ticket individually.

Technical support

Tickets, troubleshooting & data security

Get live technical support and learn about privacy protections.

We recommend submitting issues via the ticket system in your console — include your account email and order number. Our team responds within 1 hour. You can also email [email protected]. Every inquiry is handled by a live engineer.
Troubleshoot in this order:
  1. Click Restart on the instance details page, wait 2–3 minutes, then retry;
  2. If still unresponsive, Shut Down, wait 30 seconds, then Power On;
  3. Confirm your local network can reach the internet;
  4. If none of the above works, submit a ticket with your order number and screenshots.
ZovCloud uses dedicated physical machines — your data lives on exclusive hardware. The OpenClaw sandbox provides operation-level isolation and audit logs for AI Agents, with zero-trust remote access. Secure disk wipe runs automatically when your rental ends or you cancel. See our Privacy Policy and Terms of Service.
ZovCloud guarantees 99.9% service availability (SLA). All data centers have redundant power and multi-path networking. If platform failure causes downtime, submit a ticket for SLA handling. Planned maintenance is announced by email in advance.

Still need help?

Our 7×24 live engineering team is online — include your order number and screenshots so we can diagnose faster.

Submit a ticket [email protected]