General provisions and agreement effect
These Terms of Service ("Terms") are entered into between you ("User") and ZovCloud ("we" or "the Platform") and govern all services you access, register for, or use via zovcloud.com and its subdomains.
Any of the following constitutes your full understanding and acceptance of these Terms:
- Checking the agreement box on registration, login, or rental pages, or clicking Confirm, Continue, or similar buttons;
- Accessing, browsing, or using any Platform features or services in any manner;
- Completing registration and successfully creating a rental order.
If you disagree with any part of these Terms, stop accessing and using the Services immediately. The Services are offered to natural persons with full legal capacity or duly established organizations.Individuals under 18 may not register or use the Services.
Scope of services
ZovCloud provides cloud server rental and related capabilities on dedicated Apple Silicon Mac mini M4 hardware, including:
- Dedicated Mac mini M4 rental (daily / weekly / monthly / quarterly billing; Singapore, Japan (Tokyo), Korea (Seoul), Hong Kong, US East)
- SSH command-line access and VNC graphical desktop (including browser VNC)
- 1 Gbps dedicated bandwidth and dedicated public IPv4
- Optional SSD expansion and Thunderbolt 5 multi-unit clustering
- OpenClaw sandbox isolation, zero-trust access control, and audit logging
- Dashboard management, ticket-based support, and related operations
You understand we may adjust, upgrade, or retire features as needed. Specific service form, available regions, and feature lists follow what the Platform displays at the time; reasonable changes do not constitute breach or liability.
Account registration and credentials
Registration information
Provide true, accurate, complete, and up-to-date registration details. You bear all consequences of false, outdated, or incomplete information. Each user may hold one Platform account unless we agree otherwise in writing.
Credential security
Safeguard your password, email verification codes, SSH keys, and VNC passwords. Actions under your account are deemed yours or authorized by you. Report suspected compromise via ticket immediately; we are not liable for actions before notification.
No transfer
Without our written consent, you may not transfer, lend, share, or allow third parties to use your account, order rights, or server access. Violations may result in immediate suspension or termination without refund.
Lawful use and prohibited conduct
You agree to use ZovCloud only for lawful purposes and in compliance with applicable law and these Terms.We may immediately suspend accounts without refund if we find:
We may reasonably monitor account activity to protect the Platform and users. Suspected violations may lead to suspension without prior notice during investigation; fees continue under normal billing rules.
Fees, payment, and renewal
Pricing and prepayment
After you confirm a billing period (daily / weekly / monthly / quarterly), that order period generally cannot be shortened. Except where law requires or we expressly agree in writing,paid fees are non-refundable.
Auto-Renewal
Weekly, monthly, and quarterly subscriptions auto-renew by default. Disable auto-renew in the dashboard before the current period ends; service stops when the period expires. Daily rentals are one-time charges with no auto-renewal.
Price changes
We may adjust pricing. Changes do not affect your current paid period; new prices apply from the next billing cycle.
Payment methods and tax
We currently support USDT-TRC20 and Stripe cards (Visa, Mastercard, American Express) as shown at checkout. Prices exclude taxes that may apply in your jurisdiction — you are responsible for those obligations.
Service levels and maintenance
Availability target
We aim for stable, reliable service with a monthly availability target of 99.9%(excluding planned maintenance and force majeure). This reflects our operational goal, not a standalone SLA entitlement; compensation follows published SLA terms or ticket resolution.
Planned maintenance
We try to announce planned maintenance by email or dashboard notice; emergency security or infrastructure work may proceed without prior notice. Downtime during maintenance is excluded from availability metrics.
Fair resource use
Each device has defined CPU, 16 GB unified memory, storage, and bandwidth. If your usage unreasonably affects shared network facilities or other users, we may limit resource use or temporarily suspend features to protect overall stability.
Data custody and user responsibilities
You are responsible for backing up and migrating important data.ZovCloud does not provide default full automatic backups and is not liable for loss, damage, or irrecoverable data due to:
- Hardware failure, accidental damage, or data-center incidents
- Data wipe after expiry, account suspension, or order termination
- User error, software defects, or third-party applications
- Natural disasters, war, epidemics, or other force majeure
After order expiry or termination, data on the server is securely wiped within 72 hoursand cannot be recovered. Export and migrate data before service ends.
Sync critical code, build artifacts, and business data to independent external storage or other cloud services regularly — do not treat a ZovCloud node as your only copy. See ourPrivacy Policy。
Intellectual property
The Platform's website UI, branding, documentation, software, API design, and operational materials belong to ZovCloud or respective rights holders and are protected by applicable IP law. Do not copy, modify, distribute, or create derivatives without written authorization.
Rights to content you store, run, or generate on rented devices are between you and relevant rights holders; you grant us a limited, non-exclusive license needed to deliver the Services (transmit, store, operate).
You also agree we may use anonymized, aggregated statistics from service operation that cannot identify individuals to improve stability and product experience.
Disclaimer
To the maximum extent permitted by law, ZovCloud disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
We are not liable for interruption, data loss, or other harm caused by:
- Internet backbone, carrier links, or upstream network failures
- Natural disasters, war, government action, epidemics, or force majeure
- Failures or policy changes by payment processors, email providers, or other partners
- Hacking, intrusion, or other unauthorized third-party acts
- Your misconfiguration, misuse, or software compatibility issues
- Third-party claims or regulatory action arising from content you store or transmit
- Measures taken to comply with law, courts, or regulators
Limitation of liability
In no event shall ZovCloud's total cumulative liability under these Terms or related services exceed the service fees you actually paid to us for the disputed matter in the most recent calendar monthbefore the event giving rise to the claim.
We are not liable for the following losses, whether or not we were advised they might occur:
- Indirect, incidental, special, or punitive damages
- Lost profits, business opportunities, goodwill, or data value
- Business interruption, project delays, or third-party contract breach
Some jurisdictions do not allow excluding or limiting certain damages; in those cases, this limitation applies only to the maximum extent permitted by law.
Suspension, termination, and return
User-initiated termination
You may disable auto-renew anytime in the dashboard to stop future charges. Service ends when the current paid period expires; fees already paid are non-refundable.
Platform termination rights
We may suspend or permanently terminate service immediately without notice and without refund if:
- Any prohibited conduct listed in these Terms
- Outstanding fees remain unpaid more than 72 hours past due
- The account is suspected of fraud or used for clearly illegal purposes
- Required by law or lawful order from authorities
- Your conduct materially affects Platform infrastructure or other users
Data cleanup
After termination, we will 72 hoursdelete server data linked to the order. This is an irreversible secure wipe — back up beforehand.
Changes to terms
We may revise these Terms from time to time. Revised versions are posted on this page with an updated effective date.Continued use after publication means you accept the updated Terms.
If you disagree, stop using the Services and disable auto-renew before the effective date. Your current paid period generally remains under the prior Terms unless law or we state otherwise.
Disputes and governing law
Negotiation first
Disputes arising from these Terms or the Services should first be resolved through good-faith negotiation. Contact us via dashboard ticket or email — we respond within a reasonable period.
Governing law and jurisdiction
These Terms are governed by the laws of the jurisdiction in which the Platform operator is established, excluding conflict-of-law rules. If negotiation fails, either party may bring suit in a court with competent jurisdiction in that jurisdiction.
Severability
If any provision is held invalid or unenforceable, it shall be limited or replaced as necessary; the remainder stays in full effect.
Contact
For questions, comments, or complaints about these Terms, contact us: